1. Information We Collect
During registration, betsuper collects your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, process transactions in MYR, and meet the platform's compliance requirements.
We automatically record device type, operating system, web browser, IP address, and session data when you use the platform. This information is used to ensure functional compatibility, detect suspicious login activity, and improve platform performance.
To process MYR deposits and withdrawals via DuitNow or online banking, we record transaction details including the payment method and registered bank account number. We do not store your full card number or banking password.
Betsuper records gameplay activity, betting history, game preferences, and usage patterns for internal analysis purposes. This data helps us improve the user experience and tailor more relevant offers to you.
2. How We Use Your Information
Account Management & Services
The information you provide is used to create and manage your betsuper account, process financial transactions in MYR, verify your identity, and resolve any transaction disputes. Account-related communications such as security notices, deposit confirmations, and policy updates will be sent to your registered email address or phone number.
Security & Fraud Prevention
Betsuper uses device and session data to detect unusual activity, unauthorised login attempts, and suspicious transaction patterns. These measures protect your account from misuse by unauthorised third parties.
Platform Improvements
Aggregated usage data is analysed to identify areas for improvement, develop new features, and ensure the betsuper platform continues to meet the needs of Malaysian users in terms of mobile experience, game selection, and transaction processing speed.
3. Cookies & Session Tracking
Betsuper uses cookies and similar session tracking technologies to keep the platform running smoothly. Session cookies maintain your logged-in status while you use the platform, while preference cookies save your chosen language and display settings.
Internal analytics cookies are used to understand how users interact with the platform, which pages are visited most frequently, and how long the average session lasts. All such data is processed internally and is not shared with any external advertising networks.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect login functionality and your overall experience on the betsuper platform.
4. Data Storage, Security & Third-Party Sharing
How We Protect Your Data
All betsuper user data is stored on servers protected with industry-standard SSL encryption. Account passwords are stored in hashed format and cannot be decrypted by anyone. Internal access to user data is restricted to specifically authorised personnel only, and all such access is recorded in an audit log.
Your data is retained for as long as your account is active, plus any additional period required to meet relevant legal and financial obligations. Once an account is closed at the user's request, personal data that is no longer needed for audit or legal purposes will be deleted within a reasonable timeframe.
Third-Party Sharing
Betsuper does not sell or rent users' personal information to third parties for marketing purposes. We only share data with local payment service providers as necessary to process MYR transactions, and only to the extent required for that purpose. These providers are bound by strict confidentiality agreements. betsuper may also disclose information to the relevant authorities where required under Malaysian law.
5. User Rights & How to Contact Us
You have the right to request a copy of the personal information betsuper holds about you. Requests can be submitted via our support email and will be processed within 14 business days.
If the information we hold is inaccurate or outdated, you may request a correction through your account settings or by contacting the betsuper support team directly.
You may request account closure and deletion of your personal data, subject to record retention obligations required by law and any relevant financial audit requirements.
For any enquiries regarding data privacy, access requests, corrections, or deletion of information, please reach out to the betsuper support team at the following email:
Betsuper reserves the right to amend this Privacy Policy at any time. Any changes will be communicated through the platform and will take effect immediately upon publication. Please check this page periodically for the latest updates.
Your Data is Safe With Us
Betsuper puts the security and privacy of Malaysian users first. Register now and enjoy a safe, transparent online entertainment experience — fully in your language.